Discover Bucks Museum Privacy Policy

PRIVACY POLICY
 
Discover Bucks Museum is committed to protecting your privacy and being transparent about how we use your data. We will only use the information that we collect about you lawfully. This page, tells you about how we collect, use and store your personal information.
 
We collect general statistical information about website visitors for general reporting.
 
We do not share or disclose your personal information to any third party for marketing or any other purposes unless with your express permission.
 
1. Who we are  -  Discover Bucks Museum is a registered charity (number 1153345) and company Limited by Guarantee (company number 8313398). Our registered address is 9 Church St, Aylesbury, Buckinghamshire, HP20 2QP  
 
2. How do we collect information? We may collect and store personal information about you when you get in contact with us e.g. by mail, email or over the phone. For example, when you make a donation, contact us with an enquiry or to request information, register for an event or activities, use our website or social media channels, or apply for a job or volunteering opportunity. If you use our services or make an enquiry about using them we will collect personal information usually face to face or over the phone and we may also receive information about you from third parties for a specific purpose– but only if you’ve given them permission to share your information. We also collect anonymised statistical information via Google Analytics, and the analytical tools of our Third Party platforms and Social Media accounts.
 
3. Why do we collect information? We need to collect personal details so we can respond appropriately to your contact with us. For example to make sure we can process your donation, thank you for your support or send you the information you have requested. We collect statistical information on our website, social media and emails to see how they are being used in order to improve our communications.

 
4. What information do we collect? When you get in touch with us we may ask you for personal information. This can consist of but is not limited to: your name, email address, postal address, telephone or mobile number, bank account details to process donations and whether or not you are a tax payer so that we can claim Gift Aid.
 
We may collect information when you visit our website, depending on how you use it. We also monitor how people use our website so we can improve it. However, you can use the majority of our website without giving us any personal information and we won't know who you are.
 
If you visit our website without leaving your details, we may, however, still record anonymised information about: · the areas of the website you visit · the amount of time you spend on the site · whether you are new to the site, or have visited it before · how you came to our website – for example, through an email link or a search engine · the type of computer, browser, network location and internet connection you use. · 
We do this by using cookies; you can learn more about cookies in our cookie policy, below in section 12. 
 
Discover Bucks Museum may also use publicly available information to identify people who express an interest in giving major gifts to organisations like Discover Bucks Museum, or who may be interested in a high profile public association with Discover Bucks Museum. This information may include newspaper or other media coverage, open postings on social media sites such as LinkedIn, and data from Companies' House. Where an individual enters into such a relationship with Discover Bucks Museum they will have a nominated museum contact who will agree with the individual any sensitivities they may have with regard to any personal information which Discover Bucks Museum may hold on them. Discover Bucks Museum will not retain data relating to major supporters unless the individual provides their consent, which will be sought at the earliest practical opportunity.
 
5. How we use your information Discover Bucks Museum will only use your information lawfully and personal details will only be used to provide you with information you would reasonably expect or have agreed to. 
 
We will use your information to ensure that we can fulfil any requests you make for information or services, for example to process and thank you for your donation or to keep you updated with the information you requested about our activities. 
 
We will also use your information for internal record keeping and to contact you about any content you provide. Where you have given consent - for example through online or paper forms or face to face though engagement with our fundraisers - we will use your information for marketing purposes. 
 
From time to time we use your information for profiling, targeting and research purposes so that our communications to you are as appropriate and cost effective as possible. 
 
We use the statistical information to improve the services and information we offer, by providing insights into what content, activities and communications styles are most popular or useful to visitors. The information we collect from our learning participants is used to provide them with the services they’ve requested or the support they need. 
 
6. Is my information shared with anyone? We will not sell or share your personal information with other organisations who can contact you so or except where we are required to by law or by your express permission.
 
We may only pass on data to specific suppliers or professional agents working on our behalf. We only do this where there are agreements in place over how your data will be used.. 
 
7. How do we keep your information safe? We take all appropriate measures to ensure any personal information is kept secure. Personal information stored electronically is kept on secured servers and or locked locations with limited access from appropriate staff.
 
On our website the payment and events booking pages are via our accounts with DigiTickets and payment processing by Stripe.  Our online shop payments are processed by Stripe, and donations are processed via Stripe These forms use encryption to ensure that the information is encrypted. SSL is a more secure form of transmission to send data across the internet. As you will need to enter personal data into DigiTickets for purchases online, visit the company’s website to view their own Privacy Policy. Where you set or change your data preferences on DigiTickets, Discover Bucks Museum will aim to comply with your request within one month.
 
Please note that while we have taken every appropriate measure to secure your data, transmission of information over the Internet is never 100% secure so while we take all possible precautions, we can’t 100% guarantee the security of any information you submit to us via our website.
 
8. Do we store your donation or payment details? We do not keep the card payment details of any donations from our website and destroy that information once used for the purpose you have asked us to use it or if you make a donation with a credit or debit card via post or phone. We process these payments via our Stripe or Sage Pay accounts and do not keep a record of your card details which make the payment.
 
What we do keep a record of is how much you donated, the date it was donated, you name and contact details so we can send you a thank you receipt and make sure we have your correct donation amount, in case you have an enquiry about your donations at a later date and to claim Gift Aid if you have given us a Gift Aid declaration.
 
9. How can you update, correct, or delete your personal information? The accuracy of your information is really important to us. We want to ensure that we are able to communicate with you in ways that you are happy with, and to provide you with information that is of interest. If you wish to change how we communicate with you, including opting out of future marketing communications, or update the information we hold, then please contact us:  Marketing Officer Discover Bucks Museum, 9 Church St, Aylesbury, Buckinghamshire, HP20 2QP  Email: marketing@discoverbucksmuseum.org Phone:  01296331441
 
To stop receiving emails from us please contact the Marketing Officer on marketing@discoverbucksmuseum.org Phone 01296331441 or you can unsubscribe from any email updates by using the unsubscribe link.  
 
Please note: If you make a donation, take part in a campaign activity or request information online you will receive a one-off transactional email about that activity for your records.
 
Under the Data Protection Act you have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. As an independent museum we suggest a donation of £10 to help us process information requests and require you to prove your identity with two pieces of approved identification.
 
Please address requests and questions about this, any other question about this Privacy Policy or complaints, to the Marketing marketing@discoverbucksmuseum.org, Discover Bucks Museum, 9 Church St, Aylesbury, Buckinghamshire, HP20 2QP  01296 331441
 
10. How long will Discover Bucks Museum keep my personal information? We will check with you every 3 years on the accuracy of the information we hold on you and your preferences. 
 
We will hold your personal information on our systems for as long as is necessary for the relevant activity, for example we will keep a record of donations for at least seven years.
 
If you request that we stop sending you marketing materials we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us.
 
Legacy income is vital to the running of the charity. We may keep data you provide to us indefinitely, to carry out legacy administration and communicate effectively with the families of people leaving us legacies. This also enables us to identify and analyse the source of legacy income we receive.
 
11. Changes to Discover Bucks Museum Privacy Policy
 
This Privacy Policy may be updated from time to time so you may wish to check it each time you submit personal information to Discover Bucks Museum. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use the Discover Bucks Museum website to submit personal information to Discover Bucks Museum. If material changes are made to the Privacy Policy we will notify you by placing a prominent notice on the website.

COOKIES
 
What are cookies?   Cookies are tiny text files which websites use a method of storing information in your browser. They function primarily to measure and improve the quality of the site through analysing visitor behaviour, to personalise pages and remember visitor preferences. They also manage shopping carts in online stores and track people across websites to deliver targeted advertising. The cookie law is a privacy legislation, which was adopted by all EU countries in May 2011 and requires websites to obtain consent from visitors in order to store or retrieve any information on a computer or other web connected devices. Before this law was implemented, websites were able to store this information without prior consent, however it is now compulsory for websites to seek permission for the use of cookies and allow visitors to remove or block cookies.
 
Certain cookies are persistent, meaning that they last beyond your session, enabling an enhanced user-experience when you return to the site.  For example the option to “Remember my username” when signing-in to the site.
 
Discover Bucks Museum website uses cookies to help you in your interactions with the site. Most cookies are session cookies, lasting only for the duration of your visit and are deleted when you close your browser.  Discover Bucks Museum cookies do not store sensitive information such as personally identifiable contact or payment details, but simply allow us to view visitor statistics. 
 
Examples of the sort of information that is collected via session cookies are provided below. This list is not exhaustive: § The last search term that you used within the site § Your preference in terms of accessible viewing options § A unique ID to track your session from page to page, which is vitally important should you sign into the site § Which page you are looking at within a multi-paged index of content, or search results. §  You can change the settings in your web browser to decide whether or not to allow cookies from individual sites. Here’s information about how to do that.
 
If you'd like to opt out of cookies, please go to the Network Advertising Initiative website.
 
 If you would like to opt-out of Google Analytics across all websites there is a free tool you can add to your internet browser which allows you to do this.
 
From time to time, we may embed external content from third-party websites (e.g. Facebook, YouTube) within our website. These websites may utilise cookies and the Privacy Policy that will apply to such third-party content will be that published on the website of that third-party content provider.
 

 
These cookies enable the function of Google Analytics and help us to analyse visitor information such as browser usage, visitor numbers, and response to marketing which helps us to improve the user experience on our website. Google Analytics is free software which helps charities and other organisations to collect anonymous information about how their website is used. The cookie contains no personally-identifiable information, but it does use your computer’s IP address to determine where in the world you are accessing the site from, and to track your page visits within the site. The data stored by these cookies are accessible only by the relevant teams at Discover Bucks Museum and Google, who do not store or disclose confidential information.

 Click here to read more about Google's cookies 
 

 
By using the Discover Bucks Museum website you agree to accept the Discover Bucks Museum cookie policy and take responsibility for making your own arrangements to modify your web browser.
 
Discover Bucks Museum may make alterations to the cookie policy and it is your responsibility to check this policy on a regular basis.
 
Please note that we're not responsible for the content of external websites.
 
 
If you have any queries about our privacy policy, please contact our Marketing Officer on marketing@discoverbucksmuseum.org Phone 01296331441

PRIVACY POLICY
 
Discover Bucks Museum is committed to protecting your privacy and being transparent about how we use your data. We will only use the information that we collect about you lawfully. This page, tells you about how we collect, use and store your personal information.
 
We collect general statistical information about website visitors for general reporting.
 
We do not share or disclose your personal information to any third party for marketing or any other purposes unless with your express permission.
 
1. Who we are  -  Discover Bucks Museum is a registered charity (number 1153345) and company Limited by Guarantee (company number 8313398). Our registered address is 9 Church St, Aylesbury, Buckinghamshire, HP20 2QP  
 
2. How do we collect information? We may collect and store personal information about you when you get in contact with us e.g. by mail, email or over the phone. For example, when you make a donation, contact us with an enquiry or to request information, register for an event or activities, use our website or social media channels, or apply for a job or volunteering opportunity. If you use our services or make an enquiry about using them we will collect personal information usually face to face or over the phone and we may also receive information about you from third parties for a specific purpose– but only if you’ve given them permission to share your information. We also collect anonymised statistical information via Google Analytics, and the analytical tools of our Third Party platforms and Social Media accounts.
 
3. Why do we collect information? We need to collect personal details so we can respond appropriately to your contact with us. For example to make sure we can process your donation, thank you for your support or send you the information you have requested. We collect statistical information on our website, social media and emails to see how they are being used in order to improve our communications.

 
4. What information do we collect? When you get in touch with us we may ask you for personal information. This can consist of but is not limited to: your name, email address, postal address, telephone or mobile number, bank account details to process donations and whether or not you are a tax payer so that we can claim Gift Aid.
 
We may collect information when you visit our website, depending on how you use it. We also monitor how people use our website so we can improve it. However, you can use the majority of our website without giving us any personal information and we won't know who you are.
 
If you visit our website without leaving your details, we may, however, still record anonymised information about: · the areas of the website you visit · the amount of time you spend on the site · whether you are new to the site, or have visited it before · how you came to our website – for example, through an email link or a search engine · the type of computer, browser, network location and internet connection you use. · 
We do this by using cookies; you can learn more about cookies in our cookie policy, below in section 12. 
 
Discover Bucks Museum may also use publicly available information to identify people who express an interest in giving major gifts to organisations like Discover Bucks Museum, or who may be interested in a high profile public association with Discover Bucks Museum. This information may include newspaper or other media coverage, open postings on social media sites such as LinkedIn, and data from Companies' House. Where an individual enters into such a relationship with Discover Bucks Museum they will have a nominated museum contact who will agree with the individual any sensitivities they may have with regard to any personal information which Discover Bucks Museum may hold on them. Discover Bucks Museum will not retain data relating to major supporters unless the individual provides their consent, which will be sought at the earliest practical opportunity.
 
5. How we use your information Discover Bucks Museum will only use your information lawfully and personal details will only be used to provide you with information you would reasonably expect or have agreed to. 
 
We will use your information to ensure that we can fulfil any requests you make for information or services, for example to process and thank you for your donation or to keep you updated with the information you requested about our activities. 
 
We will also use your information for internal record keeping and to contact you about any content you provide. Where you have given consent - for example through online or paper forms or face to face though engagement with our fundraisers - we will use your information for marketing purposes. 
 
From time to time we use your information for profiling, targeting and research purposes so that our communications to you are as appropriate and cost effective as possible. 
 
We use the statistical information to improve the services and information we offer, by providing insights into what content, activities and communications styles are most popular or useful to visitors. The information we collect from our learning participants is used to provide them with the services they’ve requested or the support they need. 
 
6. Is my information shared with anyone? We will not sell or share your personal information with other organisations who can contact you so or except where we are required to by law or by your express permission.
 
We may only pass on data to specific suppliers or professional agents working on our behalf. We only do this where there are agreements in place over how your data will be used.. 
 
7. How do we keep your information safe? We take all appropriate measures to ensure any personal information is kept secure. Personal information stored electronically is kept on secured servers and or locked locations with limited access from appropriate staff.
 
On our website the payment and events booking pages are via our accounts with DigiTickets and payment processing by Stripe.  Our online shop payments are processed by Stripe, and donations are processed via Stripe These forms use encryption to ensure that the information is encrypted. SSL is a more secure form of transmission to send data across the internet. As you will need to enter personal data into DigiTickets for purchases online, visit the company’s website to view their own Privacy Policy. Where you set or change your data preferences on DigiTickets, Discover Bucks Museum will aim to comply with your request within one month.
 
Please note that while we have taken every appropriate measure to secure your data, transmission of information over the Internet is never 100% secure so while we take all possible precautions, we can’t 100% guarantee the security of any information you submit to us via our website.
 
8. Do we store your donation or payment details? We do not keep the card payment details of any donations from our website and destroy that information once used for the purpose you have asked us to use it or if you make a donation with a credit or debit card via post or phone. We process these payments via our Stripe or Sage Pay accounts and do not keep a record of your card details which make the payment.
 
What we do keep a record of is how much you donated, the date it was donated, you name and contact details so we can send you a thank you receipt and make sure we have your correct donation amount, in case you have an enquiry about your donations at a later date and to claim Gift Aid if you have given us a Gift Aid declaration.
 
9. How can you update, correct, or delete your personal information? The accuracy of your information is really important to us. We want to ensure that we are able to communicate with you in ways that you are happy with, and to provide you with information that is of interest. If you wish to change how we communicate with you, including opting out of future marketing communications, or update the information we hold, then please contact us:  Marketing Officer Discover Bucks Museum, 9 Church St, Aylesbury, Buckinghamshire, HP20 2QP  Email: marketing@discoverbucksmuseum.org Phone:  01296331441
 
To stop receiving emails from us please contact the Marketing Officer on marketing@discoverbucksmuseum.org Phone 01296331441 or you can unsubscribe from any email updates by using the unsubscribe link.  
 
Please note: If you make a donation, take part in a campaign activity or request information online you will receive a one-off transactional email about that activity for your records.
 
Under the Data Protection Act you have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. As an independent museum we suggest a donation of £10 to help us process information requests and require you to prove your identity with two pieces of approved identification.
 
Please address requests and questions about this, any other question about this Privacy Policy or complaints, to the Marketing marketing@discoverbucksmuseum.org, Discover Bucks Museum, 9 Church St, Aylesbury, Buckinghamshire, HP20 2QP  01296 331441
 
10. How long will Discover Bucks Museum keep my personal information? We will check with you every 3 years on the accuracy of the information we hold on you and your preferences. 
 
We will hold your personal information on our systems for as long as is necessary for the relevant activity, for example we will keep a record of donations for at least seven years.
 
If you request that we stop sending you marketing materials we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us.
 
Legacy income is vital to the running of the charity. We may keep data you provide to us indefinitely, to carry out legacy administration and communicate effectively with the families of people leaving us legacies. This also enables us to identify and analyse the source of legacy income we receive.
 
11. Changes to Discover Bucks Museum Privacy Policy
 
This Privacy Policy may be updated from time to time so you may wish to check it each time you submit personal information to Discover Bucks Museum. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use the Discover Bucks Museum website to submit personal information to Discover Bucks Museum. If material changes are made to the Privacy Policy we will notify you by placing a prominent notice on the website.

COOKIES
What are cookies?   Cookies are tiny text files which websites use a method of storing information in your browser. They function primarily to measure and improve the quality of the site through analysing visitor behaviour, to personalise pages and remember visitor preferences. They also manage shopping carts in online stores and track people across websites to deliver targeted advertising. The cookie law is a privacy legislation, which was adopted by all EU countries in May 2011 and requires websites to obtain consent from visitors in order to store or retrieve any information on a computer or other web connected devices. Before this law was implemented, websites were able to store this information without prior consent, however it is now compulsory for websites to seek permission for the use of cookies and allow visitors to remove or block cookies.
 
Certain cookies are persistent, meaning that they last beyond your session, enabling an enhanced user-experience when you return to the site.  For example the option to “Remember my username” when signing-in to the site.
 
Discover Bucks Museum website uses cookies to help you in your interactions with the site. Most cookies are session cookies, lasting only for the duration of your visit and are deleted when you close your browser.  Discover Bucks Museum cookies do not store sensitive information such as personally identifiable contact or payment details, but simply allow us to view visitor statistics. 
 
Examples of the sort of information that is collected via session cookies are provided below. This list is not exhaustive: § The last search term that you used within the site § Your preference in terms of accessible viewing options § A unique ID to track your session from page to page, which is vitally important should you sign into the site § Which page you are looking at within a multi-paged index of content, or search results. §  You can change the settings in your web browser to decide whether or not to allow cookies from individual sites. Here’s information about how to do that.

If you'd like to opt out of cookies, please go to the Network Advertising Initiative website.
 
 If you would like to opt-out of Google Analytics across all websites there is a free tool you can add to your internet browser which allows you to do this.
 
From time to time, we may embed external content from third-party websites (e.g. Facebook, YouTube) within our website. These websites may utilise cookies and the Privacy Policy that will apply to such third-party content will be that published on the website of that third-party content provider.
 
These cookies enable the function of Google Analytics and help us to analyse visitor information such as browser usage, visitor numbers, and response to marketing which helps us to improve the user experience on our website. Google Analytics is free software which helps charities and other organisations to collect anonymous information about how their website is used. The cookie contains no personally-identifiable information, but it does use your computer’s IP address to determine where in the world you are accessing the site from, and to track your page visits within the site. The data stored by these cookies are accessible only by the relevant teams at Discover Bucks Museum and Google, who do not store or disclose confidential information.

 Click here to read more about Google's cookies 
 
By using the Discover Bucks Museum website you agree to accept the Discover Bucks Museum cookie policy and take responsibility for making your own arrangements to modify your web browser.
 
Discover Bucks Museum may make alterations to the cookie policy and it is your responsibility to check this policy on a regular basis.
 
Please note that we're not responsible for the content of external websites.
 
If you have any queries about our privacy policy, please contact our Marketing Officer on marketing@discoverbucksmuseum.org Phone 0129633144

DigiTickets Privacy Policy

Policy Owner

This policy is owned and distributed by IT and Compliance manager of Digital Ticketing Systems Limited

Who we are

In this Privacy Policy, references to "we", "us", and "our"" are to Digital Ticketing Systems Limited (Company number 07044584). References to "our Website" or "the Website" are to *.digitickets.co.uk.

Digital Ticketing Systems Limited is the data controller responsible for the personal information collected through this Website.

Information We Collect

We may collect and process the following categories of personal information:

Information You Provide Directly

When you contact us, make a purchase, register for services, or complete forms on our Website, we may collect information such as:

• Name
• Postal address
• Email address
• Telephone number
• Purchase and booking information
• Any other information voluntarily provided by you

Payment Information

Payments made through our Website are processed by authorised payment service providers. We do not store your full credit or debit card details on our systems.

Our payment providers may process payment information and carry out fraud prevention and verification checks. Where international transfers are required, appropriate safeguards will be applied in accordance with applicable data protection laws.

Digital Ticketing Systems is PCI DSS v4.0.1 compliant and are annually assessed/certified.

Website Usage Information

When you visit our Website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Screen resolution
• Operating system
• Referral source
• Pages visited and actions taken on the Website
• Date and time of access

Marketing Preferences

If you choose to receive marketing communications, we will record your preferences and any interactions with our emails, including whether emails are opened or links are clicked.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our Website, remember your preferences, analyse usage, and improve user experience. Further information is provided in our Cookie Policy below.

How We Use Your Information

We process personal information for the following purposes:

• To provide products and services you request
• To process transactions and fulfil orders
• To provide customer support and after-sales services
• To manage bookings and accounts
• To improve our Website, products, and services
• To ensure Website security and prevent fraud
• To comply with legal and regulatory obligations
• To send marketing communications where we have your consent or another lawful basis to do so

Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

• Performance of a contract: to provide goods or services you have requested.
• Legal obligation: where processing is necessary to comply with legal requirements.
• Legitimate interests: to manage and improve our business, Website security, and customer experience.
• Consent: where required, including for certain cookies and marketing communications.

Where we rely on consent, you may withdraw it at any time.

Sharing Your Information

We may share your personal information with:

• Payment processors
• Hosting and IT service providers
• Delivery and fulfilment partners
• Marketing and communications providers
• Analytics and Website performance providers
• Professional advisers and auditors
• Regulatory authorities, law enforcement agencies, or courts where required by law

All third-party service providers are required to process personal information only on our instructions and in accordance with applicable data protection laws.

We do not sell personal information to third parties.

International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place, such as:

• Transfers to countries deemed to provide an adequate level of protection; or
• Approved contractual safeguards, such as the UK International Data Transfer Agreement (IDTA) or equivalent mechanisms.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, regulatory, and reporting requirements.

Retention periods vary depending on the type of information and the purpose for which it is processed.

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, improve performance, and provide analytics information.

How We Use Cookies

We use the following categories of cookies:

Strictly Necessary Cookies

These cookies are essential for the operation of the Website and cannot be disabled through our cookie management tools.

Cookie	Purpose	Duration
PHPSESSID	Maintains user session and shopping basket functionality	Session / 24 minutes
dtAnalyticsConsent	Records cookie consent preferences	1 year

Analytics Cookies

These cookies help us understand how visitors interact with the Website so that we can improve performance and usability.

These cookies are only placed with your consent.

DigiTickets

Examples include:

• dtAnonymousID

Used to distinguish individual visitors and record their activity on the Website (pages viewed, events, approximate location, device and referral source) so we can analyse and report on how the Website is used. This data is collected against a randomly generated identifier stored in the cookie.

Google Analytics

Examples include:

• _ga
• _ga<container-id>
• _gid
• _gat_<tracker-name>

Used to distinguish individual visitors and record their activity on the Website (pages viewed, events, approximate location, device and referral source) so we can analyse and report on how the Website is used. This data is collected against a randomly generated identifier stored in the cookie, not your name or contact details.

Google Privacy Information:

https://support.google.com/analytics/answer/6004245

Microsoft Clarity

Examples include:

• _clck
• _clsk
• CLID
• ANONCHK
• MR
• MUID
• SM

Used to analyse user interactions and improve Website usability.

Microsoft Clarity Information:

• https://clarity.microsoft.com/blog/cookies-in-clarity/
• https://learn.microsoft.com/en-us/clarity/

Performance Monitoring Cookies

Performance monitoring tools help us identify technical issues and improve Website reliability.

Examples may include cookies used by services such as New Relic.

Managing Cookies

When you first visit our Website, you will be presented with a cookie banner allowing you to:

• Accept all cookies
• Reject non-essential cookies
• Choose your cookie preferences

You may change your preferences at any time through our cookie settings tool.

You can also manage cookies through your browser settings. Disabling certain cookies may affect Website functionality.

Your Data Protection Rights

Under UK GDPR, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request portability of your data
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner's Office (ICO)

For more information about your rights, visit:

https://ico.org.uk/

Automated Decision-Making

We do not generally make decisions producing legal or similarly significant effects using solely automated processing.

Where automated tools are used for fraud prevention, security monitoring, or service administration, appropriate safeguards will be applied in accordance with applicable data protection legislation.

Childrens Data

Our Website is not intended to knowingly collect personal information from children unless necessary to provide services requested by a parent, guardian, school, attraction, venue, or authorised organisation.

Where we process children's personal information, we take additional care to ensure appropriate protections are in place.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Digital Ticketing Systems (t/a DigiTickets)

Sentio House, Pynes Hill, Exeter, Devon, EX2 5AZ

www.digitickets.co.uk/compliance-request

If you have concerns about how we use your personal information, you may submit a privacy complaint to us using the contact details above.

We will acknowledge your complaint and investigate it in accordance with applicable data protection legislation. We aim to respond without undue delay and within the timescales required by law.

If you remain dissatisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).

Other Websites

This Privacy Policy applies only to this Website. Links to third-party websites are provided for convenience only. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.

Last Updated: 25 August 2026