Discover Bucks Museum Ticket Portal

FAQs / Help

What time should we arrive? (Schools)

Please aim to arrive at the museum at least 15 minutes before your workshop time. 

Where should we park? (Schools)

We will email you a 'How to Find Us' sheet which inndicates the nearest drop-off point so share this with your coach driver. Please make sure you leave enough time to walk to the museum. We are around 5-10 minutes away.

Can we stay for lunch? (Schools)

We have a garden for use in dry weather. If you wish to hire an indoor lunchroom please do this at time of booking. If you book workshops all day, the cost of the lunch space will be deducted.

What shall we do if we are running late? (Schools)

If you think you will be more than 10 minutes late, it is a good idea to alert our teams and let them know. Please call: 01926 331441 and we will prepare some adjustments to your sessions.

What is the ratio of adult supervisors to pupils? (Schools)

For EYFS and KS1 we ask for 1 adult to every 6 children
For KS2 we ask for 1 adult to every 8 children
For KS3+ we ask for 1 adult to every 10 students
These adults will be free of charge
For adults above the ratio, please book in as an additional pupil place

Do you provide risk assessments? (Schools)

We will send out guidance for teacher risk assessment but we encourage you to book a pre-visit to inform your own risk asssessment. To book, please email:

Can we visit the shop? (Schools)

Absolutely! Shop visits are best conducted in small groups at the end of your day with us (please allow additional time for this before your departure) but you may be able to fit visits into lunch breaks also.

We don't have time to visit the shop, do you sell goody bags? (Schools)

Yes, we do! Please order at the time of booking and we will get your souvenirs ready for you to take with you on your visit.

Do you take bookings for bespoke sessions? (Schools)

If you are interested in visiting but you don't see an appropriate workshop, email our learning team and they can advise:

Do the costs include VAT? (Schools)

Our school workshops are exempt from VAT.
VAT is included in our goody bag costs.

Do you have First Aiders on site? (Schools)

Yes, but teachers are responsible for First Aid of pupils in their care, as well as general pupil health and safety.

How accessible is the site?

Visitors in wheelchairs can access all floors by lift. However, we are only able to accommodate one wheelchair user at any one time.

What will happen in the event of evacuation? (Schools)

Teachers and pupils will be led towards the fire assembly point at the back of our museum garden where you will need to take the register and alert museum staff of any missing persons.