Accessibility Statement

We want all our visitors to enjoy their visit. If you require extra assistance please take a look at our Accessibility information about facilities and layout. If you have any queries at all please email museum@buckscountymuseum.org.

Entrance

Our main access from Church Street provides step free level access for wheelchair users. At the moment the glass doors at the main entrance are manual however there is always staff on hand who will see you approaching to assist.

Access from Pebble Lane leading to our museum garden does not provide level access as it sloped up and might not be suitable for wheelchair users due to Pebble Lane having a cobbled surface.

Slopes

Outdoors:

Entering the museum from Pebble Lane takes visitors to our garden which has a gentle slope up with a handrail.

Indoors:

As visitors enter the Discover Bucks Gallery, there is a gentle slope up with handrails.

Ramps

The museum has a number of portable ramps for special events when extra doors are opened such as access to the Learnings Zones and Georgian Room via the garden.

Lifts

You will find a lift allocated on ground floor in Discover Bucks Gallery which takes you to the main gallery space upstairs. In the main gallery there is a stair lift to enter the Embroiderers Guild exhibition. There is another lift on ground floor to gain access to the Tudor Gallery on first floor, please ask a member of staff for assistance.

Steps

Access to the café via the garden includes a step. If you’d like to take your food and drink to our outdoor seating areas, the suitable option is to exit the museum’s main entrance and walk left around to the garden.

Stairs

All staircases include a handrail.

Seating

There is seating available in all galleries however not all benches have backrests. There are also portable folding chairs available in the Discover Bucks Galleries to visitors who cannot stand for long periods of time.

The garden has a number of benches with backrests as well as chairs with a backrest and armrest in the outdoor café seating area.

Doors

The majority of doors in the museum are already open with a door stopper. If you need to access any manual doors, please ask a staff member who will be happy to help.

Blind and Visual Impairment

The museum delivers Touch Tours for blind and visually impaired visitors, there is also some large print documents available in the Discover Bucks Galleries and there are audio guides available in the Georgian room. Where possible we can also print further documents in large print if you let us know in advance. For more information click on our Community Page.

Visitors who are unable to book tickets to our events and exhibitions via our website may also book tickets by calling 01296 331441.

Hard of Hearing and Deaf

The museum has a hearing loop available for hard of hearing visitors, please advise staff at reception or event organisers when booking. You will need to switch your hearing aid to a ‘T’ position. The museum also delivers tours in British Sign Language, for more information click on our Community page.

The video in the Discover Bucks Galleries includes subtitles.

Autism

The museum has children’s ear defenders that can be borrowed, please ask reception staff upon arrival.

The Discover Bucks Galleries also includes Sensory Bags, for more information click on our Community Page.

If an autistic visit needs a quiet space, please speak to front of house staff who try to arrange this if a room is available at the time.

Lighting

Most of the museum is well lit, including the Main gallery on first floor however some gallery spaces such as the Discover Bucks Galleries have low ambient lighting to preserve the material on display.

Assistant Dogs

Guide dogs, Hearing dogs and Assistant dogs including training assistant dogs are welcome in all areas of the museum unlike other dogs however must be kept on a short lead.

Aylesbury Refill

Discover Bucks is part of the National Refill Campaign to reduce waste therefore we are happy to refill any bottles or dog bowls with tap water.

Assistance to book tickets

If you need help booking tickets, please call us on 01296 331441 or email museum@buckscountymuseum.org

Prayer/Quiet Space

The museum does not have a designated area for prayer, contemplation, or quiet space for ASD children or breast feeding however with enough notice we will assist with your needs where possible. The museum has good relations with St Mary’s Church also on Church Street and the Aylesbury Ghausia Mosque which is a short 10 minutes walk on Havelock Street, HP20 2NX, both places provide good spaces for worship.

Website

This accessibility statement applies to content published on this site.

This website is run by DigiTickets. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

• Zoom in up to 300% without the text spilling off the screen
• Navigate most of the website using just a keyboard
• Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

How accessible this website is

We know some parts of this website are not fully accessible:

• You cannot navigate most of the website using speech recognition software
• You cannot modify the line height or spacing of text
• You cannot skip to the main content when using a screen reader
• Some of the availability calendar will be difficult to read if you’re visually impaired

Feedback and contact information

Email: support@digitickets.co.uk

Phone: 0333 577 6002

Address: DigiTickets, Sentio House, Pynes Hill, Exeter, EX2 5AZ, United Kingdom

We'll consider your request and get back to you within 14 days. Requests by postal mail will take longer.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us by email support@digitickets.co.uk with your contact details and a summary of the issue you have come across.

Enforcement procedure

The below is for UK clients, excluding those in Northern Ireland.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

The below is for Northern Ireland clients.

The Equalities Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equalities Commission for Northern Ireland (ECNI).

Technical information about this website’s accessibility

DigiTickets is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the exemptions listed below.

Non-accessible content

The content that is not accessible is outlined below with details of:

• Where it fails the success criteria
• Planned dates for when issues will be fixed

Non-compliance with the accessibility regulations

Some of the colour combinations that appear on our availability calendar can be difficult to view for users who have contrast impairments. This fails WCAG success criterion 1.4.11 Level AA (Non-text Contrast). Our suppliers plan to fix this by January 2025.

Focused states on links and buttons aren’t visible. This fails WCAG success criterion 1.4.11 Level AA (Non-text Contrast) and 2.4.7 Level AA (Focus Visible). Our suppliers plan to fix this by January 2025.

Navigating the website with the use of a touch assistive touch device is possible, although the user doesn’t have the ability to skip sections of the content. This fails WCAG success criterion 2.4.1 Level A (Bypass Blocks). Our suppliers plan to fix this by January 2025.

Duplicate IDs have been used throughout the website, this can cause issues for users using assistive technologies. This fails WCAG success criterion 4.1.1 Level A (Parsing). Our suppliers plan to fix this by January 2025.

Disproportionate burden

Error Prevention (Legal, Financial, Data)

The user has no opportunity to review their order data before any form submission is submitted. The use of external payment pages prevents our suppliers from implementing a review page after the payment details have been entered. Directing customers to external payment pages means we have no control over the journey that allows customers to review their data before confirming their order.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will continue to make further assessments as we look to enhance these features and the website.

How we tested this website

This website was and is currently being tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA, and these tests have been carried out internally.

When deciding on which pages to test we went through each page individually and highlighted each section where we needed to make improvements.

What we’re doing to improve accessibility

We plan to identify and fix issues according to the timescales shown for each area above.

This statement was prepared on 17 September 2020. It was last updated on 23 July 2024.